Rowdx

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Delete account

Request Delete account and data

This request applies to your account on the Rowdx platform and its apps: the «Rowdx» app and the «Rowdx Cashier» app.

Request details

We verify your identity through the mobile number or email registered on the account before deleting.

How the request is handled

We receive your requestThe request goes straight to the support team.
We verify your identityWe contact you on the registered mobile number or email to confirm the request.
We complete the deletionWithin 30 days at most from confirming the request, and we send you a notice when it's done.

Data that is deleted

Account data: name, mobile number, email and password.
When the business account is deleted: the full system database (customers, items, invoices, entries and attachments) and backups within 90 days.
Device data and app notifications linked to the account.

Data that is retained

E-invoices reported to ZATCA are kept by the authority according to its regulations.
Your Rowdx subscription invoices and payment records are kept for the period required by accounting and tax regulations, then deleted.
We recommend exporting your data and a copy of your invoices before submitting the request.

or email us[email protected]

رودكس — المحاسبة وكل ما تحتاجه معهاRowdx Add-ons

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